What this means is that the integrated ethernet switch on a shoretel 230g can transfer data at speeds up to 1 gbps. View and download shoretel 230 quick reference online. Find answers to creating new workgroup in shoretel director from the expert community at experts exchange. The shoretel workgroup strategy is a powerful call center like functionality and very cost effective. We are moving a client from a decade old asterisk pbx system to shoretel. The ip address, subnet mask, gateway, etc, must be correctly set before the shoretel is connected to a network. Shoretel communicator is a powerful unifi ed communications uc application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. Shoretel is a leader in voip communications, with a variety of products for small, medium and large businesses. Shoretel 14 adds network diagnostics and qos monitoring. The shoretel workgroup feature set, built on the f the standard out of the box shoretel ipbx, when combined with the shoretel workgroup monitor software option is a powerful call center strategy. The following is located within the admin manual located via your shoreware director left hand navigation link via chapter 14, page 272 the workgroup queue handling edit page figure 147 lets you edit the queue threshold and the queue step menu. Ip phone failover pstn failover 6way conference call recording smdi pbx 560530210 shoretel 1. Home blog articles tech blog how to setup a cell phones based shoretel workgroup. When playing a voice mail using the speakers, a download indicator is displayed to.
These include connect cloud, which combines uc and voip technologies in the cloud. I have setup ip phone buttons as monitor extensions of our departmental line workgroup on several of our phones, with a ring delay of 2 rings, but when a call comes in the phone button lights up but doesnt not audibly ring yes, we have made sure it is allowed to ring past 2 rings. Shoretel 400 series phone say goodbye to communications complexity tired of managing multiple vendors and dial plans, complicated phone system protocols, or restrictive network solutions. Called my friend who wrote my work contract many moons ago before you could just download samples on the internet. Want a business phone system that just works, no matter your size, industry or need.
Use the shoretel communicator install html page to install shoretel communicator, as. Mitel business phone systems, voip, collaboration tools. Open a hyperterminal session, set the communications settings to. Queue monitor agent tool bar shoretel communicator personal, professional, workgroup agent desktop wall board agent logs queued. Voip readiness test click here to download bcs software installation required prior to running test your browser does not support the html5 canvas tag. Choose the communications device bestsuited to your teams needs, whether thats a desk phone, smartphone, tablet, laptop or pc youll. The shoretel ip phone 420420g is covered by patents as listed at. Furthermore, the new user can easily be added to an automatic call distribution acd group and will receive an email to download their desktop software all through shoreware director. How to setup a cell phones based shoretel workgroup cio. Shoretel system monitor is a network management tool that monitors network hardware and bandwidth to help ensure the highest level of reliability and voice quality within the ip infrastructure. Shoretel ip phone 480480g user guide advanced network. Here is a list of them, and some notes on getting them to work. This is a major enhancement and any organization that makes use of.
In this video we discuss how to use analytics to track and improve mos mean opinion scores and call quality through shoretel. What is the difference between the shoretel 230 and 230g. Hi, we have a main reception that looks after 18 worldwide companies and around users in total, we had them setup on a very simple autoattendant system and the two girls on reception had operator licences where they could see the call presence etc of the users in shoretel. With the latest release of shoretel, they have migrated critical services to include workgroup services. Click edit queue handling from the workgroups edit page. Please check if the vendor of your device offers any mib files that you can import with our mibimporter.
Shoretel connect client user guide 5 preface this preface provides information about the objectives, organization, and conventions used in the user guide. Award winning unified communications search form contact us technical support. Shoretel communicator specifications shoretel communicator is a powerful unified communications uc application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. It truly rivals any solution in the market at any price point. Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. Entity administrative objects in the shoretel system, upon which system operations are based. View and download shoretel 565g user manual online. The shoretel ip phone 480480g is covered by patents as listed at. Shoretel system, but shoretel does not certify that the features or functionality of technology.
We endeavor to provide the highest system availability and publish our performance publicly to illustrate this commitment to reliability and transparency. You can connect a supported headset into the 230 ip phone by plugging the headset into the headset jack at the. Shoretel splash provides a proactive, holistic approach to monitoring, managing and. Table of contents 4 system administration guide shoretel 14. To install splash, simply download and run the installer, which is a standard windows setup. Extension to extension, outbound and did calls all work ok except for workgroup calls. Clearing queue monitor of a caller no longer connected. We provide our customers with a brilliantly simple communication solution.
A shoretel workgroup is a contact center for the rest of us. Shoretel 560560g idle display monitored extension speed dial status icon ip phone banner name your extension. Before connecting a new shoretel pbx to a network, it must be configured. The figure below shows the information that appears on your shoretel 560 560g ip phone when an outbound call is placed. One thing the supervisor is used to is the flash operator panel and wallboard, which displays realtime info on which agents are on a call and. The doubletake dashboard feature provides the ability to sort, filter and monitor the health of your protected servers, the mirror status and event logs on one screen. Available on multiple operating systems, shoretel communicator makes it easy for. Our it workgroup has some callers stuck on hold that we cannot clear. Page 7 shoretel advanced applications atalog shoretel ams 360 integration application overview screen pop integration to vertafore ams 360 ams 360 is an office management system for independent insurance agencies shoretel provides a caller id based display of key customer information key information elements are hyperlinked functions. Note that the soft key functions at the bottom of the window are different from those that appear when the phone is idle they now allow you to park the call or hang up. We use it internally as well as have customers using it. Introduction this howto covers adjusting the handset networksystem settings on the shoretel 400 series handsets 420480480g485g. Supervisors can monitor the callers in queue and manipulate resources to meet call demand. So, youve got a workgroup and all of a sudden one user reports they are not getting inbound calls.
With shoretel system monitor, performance issues can be addressed before they can affect your network. The speed dial viewer manages and initiates calls to your speed dial. Shoretel communicator for workgroup supervisors comm3. This means that you can move seamlessly between voice, video, or. Led color and icon state icon blink pattern whisper page call steady on active call whisper muted steady on extension monitor states idle orange idle and dnd steady on idle and message waiting orange idle. Shoretel builds business phone systems with unified communications so your company can achieve maximum productivity. Instant messaging in the workgroup agent monitor window. This is a key feature in the shoretel model that allows for knowledgeable insight on how to develop and execute a more effective and quality interaction over the phone. Shoretel changed its name from shoreline communications in 2004.
Upgrading to shoretel connect some initial thoughts. In 20, don joos, previously of avaya, became shoretels president and chief executive. Shoretel 14 takes a giant step forward with a set of built in network monitoring and diagnostic tools. Available on multiple operating systems, shoretel communicator makes it easy for people to communicate any way they choose. In order to install work group monitor use the steps bellow. Here you can ask questions, talk, andor complain about running a shoretel pbx, shoretelsky, or any other shoretel product.
All i want is a longest idle workgroup that works as advertised. Shoretel overview confidential information for sales briefings only communications made easy. Shoretel communicator for windows user guide shoretel 11. The speed dial window provides a list of contacts that you can call by speed dialing. Quick install guide describes the ports on the back of the phone and how to adjust the tilt. This gig switch is up to ten times faster than the traditional 10100 ethernet switch found in the shoretel. Shoretel has steadily progressed the distribution of these services out from the hq server to either sg switches or distributed servers. We had some wan issues and each user that called in just as the connection from thier branch to ours dropped the call got put on hold and we cannot clear it. Shoretel workgroup realtime monitor pdf free download. After installing a couple of new connect systems weve experienced varying degrees of success.
This is basically the workgroup service thinking the phone is in use. Solved shoretel workgroup has callers stuck on hold. Shoretel ip phone 420420g user guide advanced network. A shoretel workgroup is a contact center for the rest of. Quick install guide describes the ports on the back of the phone and how to adjust. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process. Although shoretel will give the option to pickup, the system will immediately hang up on the user attempting. Your shoretel ip phones display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and your phones operating status. System administration guide shoretel 14 techonpurpose. Shoretel support model can suck phone systems should just work. If so, you can monitor the target with the snmp library sensor. Shoretel enterprise contact center shoretel contact center 9 supervisor guide 10 dnis dialed number identification service. For shoretel champion partners shoretel contact center workgroups vs.
Shoretel checking work group voice mails interworks. Schedule training for your operators and workgroups. Shoretel communicator must be running to monitor the system for messages, view presence, or. Do not disturb unheard messages logged into workgroup, in wrapup note. Open config file browse to the following location on your shoretel director server.
Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of major league baseball and our 30 clubs. Shoretel communicator for windows is the application for the windows operating system. Im not using some kind of crazy, bleeding edge unified communications product. The installer must be run with elevated privileges. There are several good ways to check the voice mail for a workgroup in shoretel. How to setup a cell phones based shoretel workgroup. However, upgrading from a previous version of shoretel to connect presents some problems that must be addressed before your business makes the jump to the new product. A series of digits that precede a phone call with the number the caller dialed.
550 1088 551 427 280 522 1083 473 319 339 72 1258 1162 811 753 595 1406 1296 688 1197 1267 573 810 421 1210 1404 170 1015 138 620 1369 566 1091 1612 1591 322 222 1404 1233 1043 1014 1053 77 1143 1400 1018 1177 1277